1. Introduction

At Uprara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.uprara.com) or use our services.

2. Information We Collect

a. Information You Provide

We collect personal information you provide directly, including when you:

Create an account
Place an order
Contact customer service
Participate in a survey or promotion

This may include your name, email address, phone number, shipping and billing address, and payment information (such as credit/debit card details).

b. Information Collected Automatically

We may also collect certain information automatically when you access our website, including:

IP address
Browser type
Device information
Location data (approximate)
Website usage and diagnostic data

This helps us improve our website and services.

3. How We Use Your Information

We use your personal data to:

Process and fulfill orders
Improve our products and services
Communicate with you regarding your orders or inquiries
Provide marketing or promotional communications (with your consent)
Ensure safety, fraud prevention, and compliance with our terms

We may also use aggregated, anonymized data for analytics and operational improvement.

4. Legal Basis for Processing

If you are located in the European Economic Area (EEA), our processing of your personal data is based on:

Your consent (e.g., for marketing emails)
Fulfillment of a contract (e.g., order delivery)
Compliance with legal obligations
Legitimate business interests (e.g., fraud prevention, service improvement)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize content, remember preferences, improve site functionality, and measure marketing performance.

You can manage or disable cookies through your browser settings. Some features of our website may not function properly without cookies.

6. Sharing of Personal Information

We may share your personal information with:

Service providers (e.g., shipping partners, payment processors)
Legal or government authorities when required
Affiliates or third parties in connection with business transfers (e.g., mergers)

We do not sell your personal data or share it for third-party advertising without your explicit consent.

7. Data Security and Retention

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have rights including:

Access to your personal data
Correction of inaccurate information
Deletion of your data
Restriction or objection to processing
Data portability

To exercise these rights, please contact us at service@uprara.com. We may ask for identity verification before processing your request.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has provided personal data to us, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Services and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal data.

11. Cross-Border Data Transfers

Your personal data may be stored or processed in countries outside your country of residence. We take appropriate measures to ensure data is handled securely and in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or business operations. We encourage you to review this page periodically. Continued use of our website after updates constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: service@uprara.com